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We're here to help

Have a question or hit a snag? Reach our team directly, or browse step-by-step guides in the support centre.

Email our team

Send us your question and we'll get back to you. Include your organisation name and a screenshot if you can — it helps us help you faster.

Email Support

hello@field2donor.com

Help centre, built into the app

Every account includes step-by-step guides for every feature — the WhatsApp bot, expenses, grants, reports, and more — plus an in-app help centre and AI-powered support assistant, available the moment you sign in.

Guides unlock as soon as you create an account

Response times by plan

Pocket

Free

Help centre and email support. We answer as quickly as we can.

Comply

$100/month

Email support with a 24-hour response time.

Trust

Custom

Priority same-day support and a dedicated account contact.

Using the WhatsApp bot?

The Field2Donor WhatsApp number is +1 (541) 697-3818. New to it? and the in-app guides walk you through setup.